Terms and Conditions

1. Definitions

Clarify key terms used throughout the document for mutual understanding.

2. Services Provided

Describe the scope of services offered, including any limitations or exclusions.

3. Customer Responsibilities

• Ensure presence during the move and final walkthrough.
• Properly pack and label all items unless packing services are purchased.
• Secure parking permits or reservations as needed.

4. Liability and Insurance

Outline the company's liability for lost or damaged items and any available insurance options. For example, standard coverage may be provided at a specific rate per pound of damaged goods :contentReference[oaicite:30]{index=30}.

5. Rates and Payment Terms

• Specify the hourly rates or flat fees for services.
• Detail accepted payment methods and timing, such as requiring full payment upon job completion :contentReference[oaicite:31]{index=31}.

6. Cancellation and Rescheduling

Define the notice period required for cancellations or rescheduling to avoid fees. For instance, jobs must be rescheduled three business days in advance of the scheduled move :contentReference[oaicite:32]{index=32}.

7. Dispute Resolution

Provide a process for addressing disputes or claims, including timelines for reporting issues and steps for resolution.

8. Governing Law

State that the terms are governed by the laws of the province or territory in which the company operates.